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First line managers have a difficult time because they often feel under pressure from all sides; from their own team members, from more senior managers, as well as pressure from customers.

This two-day First Line Managers training course is designed to help participants develop a series of methods to allow them to function more confidently and with more skill in the management of people, conflict management, communication, motivation and time management. These important skills will help them inspire the rest of the team to move forward together.

Delegates who attend this First Line Managers training course will:

• Inspire a positive mental attitude in the team and motivate others.
• Be able to handle difficult people, quickly and easily.
• Achieve your targets and gain respect.
• Learn how to handle interruptions and distractions.
• Improve their communication skills to give clear instructions.
• Learn how to delegate.
• Be able to solve problems before they occur with proper planning and preparation.
• Learn how to give constructive criticism.

Corporate Coach Training is an Institute of Leadership and Management (ILM) Recognised Training Provider, as well as being CPD accredited. 

Your organisation will undoubtedly have staff who have evolved into the role of mentor. A mentor is a person who is able to inspire positive changes in the performance of others by acting as a role model.

This practical two-day Mentoring training course will give your mentors clear guidance in being a good role model and show them how to get the best performance from themselves, and the people they are mentoring.

The skills that delegates will develop on this course include:

• Clear communication
• Accurate use of language
• Planning and setting of goals
• Rational conflict and performance management
• Motivation of themselves and others.

Corporate Coach Group is an Institute of Leadership and Management (ILM) recognised training provider, as well as being CPD accredited. 

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.



In collaboration with Martin Smith PhD, this unique workshop develops understanding and strategies to help managers and HR staff at all levels manage this small but very difficult group of any workforce.

Team leaders play a vital role in your organisation, motivating your staff who are dealing with your customers or potential clients.

Many team leaders evolve into their role, as they had the most technical knowledge for the position, however, they may not have any specialised training in team leadership, or in managing people.

This two-day course has been designed to teach team leaders six essential skills: goal-setting, planning, excellent communication skills, delegation, performance management and motivation techniques.