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Clear, confident and convincing communication is essential in business. You may need to inform, persuade, negotiate or motivate others. Therefore, you need other people to understand your message and feel inspired.

This one-day Communication Skills Training Course will provide you with essential skills to communicate more effectively, helping you to express your message clearly and confidently, avoiding mis-understandings.

Effective communication also means developing the right amount of assertiveness and humour, as well as using the correct body language. We will show you how to develop all these valuable skills. The ability to give constructive feedback, rather than criticism, is another key topic we cover on this course.

This instructive, practical training will give you all the help you need to communicate convincingly and persuasively in meetings and interviews. In addition, this course will help you handle difficult people and deal with unpleasant situations which may arise, especially when you need to criticise performance issues.

Corporate Coach Group is an ILM Recognised Training Provider as well as being CPD accredited. 

Completion of this course will allow the delegate to apply for an ILM certificate of attainment, for a small additional payment.

Conflicts within professional teams are inevitable and can even be beneficial, but only if managed according to the correct principles. Conflicts can occur over misunderstandings, or clashes of personalities. Difficult conversations about consistent lateness, bullying, inappropriate humour or aggressive behaviour, can also be the cause of conflict. Some people do not handle conflict very well and can even mismanage conflict, which makes the situation worse. 

The purpose of this training course is to help you interact with people in such a way as to improve productivity and create a good atmosphere. Conflict management is a way of defusing a situation early, before it has time to develop into a battle of wills. The solution is learn how to manage conflict situations logically, confidently and quickly.

This one-day Conflict Management training course is designed to teach you how to correctly handle conflict situations and difficult people. You will learn the correct language to use and how to deliver your message, with the right amount of assertiveness.

The training style is practical, interactive and keeps the delegates involved throughout the whole training. You will find the practical step-by-step methods so helpful, you will want to use them immediately on your return to work.

By attending this training, you will feel more confident when having difficult conversations and handling conflict situations.

This course has been approved by the ILM and is CPD accredited. Completion of this course will allow the delegate to apply for an ILM certificate, for a small additional charge.

Delegates who attend this Conflict Management Course will benefit in the following ways:

• You will feel more confident during all conflict situations.
• You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
• You will avoid all the perils and costs of a badly managed conflict situation
• You will feel happy to handle conflict situations involving even the most difficult people

This one-day Goal Setting, Communication and Conflict training course is designed to improve your ability to get the best from yourself and others by setting and communicating specific goals, together with giving constructive feedback.

Delegates who attend this Goal Setting, Communication and Conflict training course will benefit in the following ways:

• You will develop the art of critical thinking and intelligent questioning.
• You will be able to communicate goals clearly and confidently, using objective, factual and specific language.
• Learn how to apply the five-part success formula.
• Learn to give constructive feedback and gain commitment to continuous improvement.
• You will know when to negotiate and when to stand your ground and learn to distinguish reasons from excuses.

By developing your skills, you will feel more confident and you will become an inspiration to others.

Corporate Coach Training is an ILM Recognised Training Provider as well as being CPD accredited. 

Sometimes people can be difficult to deal with, perhaps by being argumentative about something, or just plain awkward. It is important to know how to deal with them skilfully, using clear communication which is both rational and positive.

This one-day course has been designed to show you the importance of proper communication, setting goals and standards. Learn the different ways that difficult situations can be handled, then learn the correct way with the wrong box/right box technique.

Delegates who attend this workshop will learn:

• How to handle people who are not doing the right thing.
• How to manage your emotions and stay in control of the situation.
• The assertive use of body language and voice tones.
• How to use positive feedback to change people.
• How to boost self-confidence and assertiveness.

Corporate Coach Training is an ILM Recognised Training Provider as well as being CPD accredited.

This course is also available as live, online training and in-house training, please contact Corporate Coach Training for more information