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This one-day Communication Skills Training Course will provide you with essential skills to communicate more effectively, helping you to express your message clearly and confidently, avoiding mis-understandings.

This instructive, practical training will give you all the help you need to communicate convincingly and persuasively in meetings and interviews. In addition, this course will help you handle difficult people and deal with unpleasant situations which may arise, especially when you need to criticise performance issues.

Communication Skills Course Outline:

• Make your communications more specific.
• Communicate your message and goals with more clarity, and persuasion.
• Improving listening skills and asking the right questions.
• Speak and write more accurately, by giving clear definitions.
• Speak in more optimistic terms.
• Avoid accidental "negative commands" 
• How to be assertive rather than aggressive or passive.
• Give constructive, not destructive criticism.
• Find the solutions to problems.
• Handle difficult people with greater ease.
• Distinguish between "a fact" and "an opinion".
• Proper use of humour.
• Proper use of your body language and voice tones.
• Giving praise and appreciation.

Corporate Coach Group is an Institute of Leadership and Management (ILM) Recognised Training Provider as well as being CPD accredited. 

Completion of this course will allow the delegate to apply for an Institute of Leadership and Management certificate of attainment and membership of the ILM, for a small additional payment.

This one-day Conflict Management training course is designed to teach you how to handle conflict situations and difficult people.

Conflicts within professional teams are inevitable and can even be beneficial, but only if managed according to the correct principles. Conflict situations can include conversations about consistent lateness, bullying, inappropriate humour or aggressive behaviour. Some managers do not manage conflict very well and can even mismanage conflict, which makes the situation worse. 

The purpose of this training course is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. Conflict management is a way of 'nipping the problem in the bud' by defusing the situation early, before it has time to develop into a battle of wills. The solution is to become a 'rational conflict manager', learning how to manage conflict situations logically, confidently and quickly.

Delegates who attend this Conflict Management Course will benefit in the following ways:

• You will feel more confident during all conflict situations.
• You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
• You will avoid all the perils and costs of a badly managed conflict situation
• You will feel happy to handle conflict situations involving even the most difficult people

This course has been approved by the Institute of Leadership and Management (ILM),and is CPD accredited. 

First line managers have a difficult time because they often feel under pressure from all sides; from their own team members, from more senior managers, as well as pressure from customers.

This two-day First Line Managers training course is designed to help participants develop a series of methods to allow them to function more confidently and with more skill in the management of people, conflict management, communication, motivation and time management. These important skills will help them inspire the rest of the team to move forward together.

Delegates who attend this First Line Managers training course will:

• Inspire a positive mental attitude in the team and motivate others.
• Be able to handle difficult people, quickly and easily.
• Achieve your targets and gain respect.
• Learn how to handle interruptions and distractions.
• Improve their communication skills to give clear instructions.
• Learn how to delegate.
• Be able to solve problems before they occur with proper planning and preparation.
• Learn how to give constructive criticism.

Corporate Coach Training is an Institute of Leadership and Management (ILM) Recognised Training Provider, as well as being CPD accredited. 

This informative and inspiring two-day Leadership and Management training course is packed with new techniques and skills that will make you feel more confident, self-assured and motivated.  You will learn how to set and achieve your goals, how to communicate with greater clarity, how to organise work tasks and how to inspire the team to give you their best performance.

Our trainers will show you practical methods to help you become more effective and confident. The purpose of the training is to improve performance and create a friendly and productive working atmosphere. The core objective of this comprehensive training course is to enable leaders to set and achieve organisational and personal goals, by communicating clearly with their teams, managing time more effectively and prioritising work, as well as how to manage conflict and handle difficult people.

Corporate Coach Group is an Institute of Leadership and Management (ILM) Recognised Training Provider and CPD accredited. Completion of this course will allow the delegate to apply for an Institute of Leadership and Management certificate of attainment, for a small additional payment.