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Team leaders play a vital role in your organisation, motivating your staff who are dealing with your customers or potential clients.

Many team leaders evolve into their role, as they had the most technical knowledge for the position, however, they may not have any specialised training in team leadership, or in managing people.

This two-day course has been designed to teach team leaders six essential skills: goal-setting, planning, excellent communication skills, delegation, performance management and motivation techniques.

Clear, confident and convincing communication is essential in business. You may need to inform, persuade, negotiate or motivate others. Therefore, you need other people to understand your message and feel inspired.

This one-day Communication Skills Training Course will provide you with essential skills to communicate more effectively, helping you to express your message clearly and confidently, avoiding mis-understandings.

Effective communication also means developing the right amount of assertiveness and humour, as well as using the correct body language. We will show you how to develop all these valuable skills. The ability to give constructive feedback, rather than criticism, is another key topic we cover on this course.

This instructive, practical training will give you all the help you need to communicate convincingly and persuasively in meetings and interviews. In addition, this course will help you handle difficult people and deal with unpleasant situations which may arise, especially when you need to criticise performance issues.

Corporate Coach Group is an Institute of Leadership and Management (ILM) Recognised Training Provider as well as being CPD accredited. 

Completion of this course will allow the delegate to apply for an Institute of Leadership and Management certificate of attainment, for a small additional payment.

Conflicts within professional teams are inevitable and can even be beneficial, but only if managed according to the correct principles. Conflicts can occur over misunderstandings, or clashes of personalities. Difficult conversations about consistent lateness, bullying, inappropriate humour or aggressive behaviour, can also be the cause of conflict. Some people do not handle conflict very well and can even mismanage conflict, which makes the situation worse. 

The purpose of this training course is to help you interact with people in such a way as to improve productivity and create a good atmosphere. Conflict management is a way of defusing a situation early, before it has time to develop into a battle of wills. The solution is learn how to manage conflict situations logically, confidently and quickly.

This one-day Conflict Management training course is designed to teach you how to correctly handle conflict situations and difficult people. You will learn the correct language to use and how to deliver your message, with the right amount of assertiveness.

The training style is practical, interactive and keeps the delegates involved throughout the whole training. You will find the practical step-by-step methods so helpful, you will want to use them immediately on your return to work.

By attending this training, you will feel more confident when having difficult conversations and handling conflict situations.

This course has been approved by the Institute of Leadership and Management (ILM) and is CPD accredited. Completion of this course will allow the delegate to apply for an Institute of Leadership and Management certificate, for a small additional charge.

Delegates who attend this Conflict Management Course will benefit in the following ways:

• You will feel more confident during all conflict situations.
• You will get the best possible result from the situation with the minimum fuss, in the shortest possible time.
• You will avoid all the perils and costs of a badly managed conflict situation
• You will feel happy to handle conflict situations involving even the most difficult people

First line managers have a difficult time because they often feel under pressure from all sides; from their own team members, from more senior managers, as well as pressure from customers.

This two-day First Line Managers training course is designed to help participants develop a series of methods to allow them to function more confidently and with more skill in the management of people, conflict management, communication, motivation and time management. These important skills will help them inspire the rest of the team to move forward together.

Delegates who attend this First Line Managers training course will:

• Inspire a positive mental attitude in the team and motivate others.
• Be able to handle difficult people, quickly and easily.
• Achieve your targets and gain respect.
• Learn how to handle interruptions and distractions.
• Improve their communication skills to give clear instructions.
• Learn how to delegate.
• Be able to solve problems before they occur with proper planning and preparation.
• Learn how to give constructive criticism.

Corporate Coach Training is an Institute of Leadership and Management (ILM) Recognised Training Provider, as well as being CPD accredited. 

This one-day Goal Setting, Communication and Conflict training course is designed to improve your ability to get the best from yourself and others by setting and communicating specific goals, together with giving constructive feedback.

Delegates who attend this Goal Setting, Communication and Conflict training course will benefit in the following ways:

• You will develop the art of critical thinking and intelligent questioning.
• You will be able to communicate goals clearly and confidently, using objective, factual and specific language.
• Learn how to apply the five-part success formula.
• Learn to give constructive feedback and gain commitment to continuous improvement.
• You will know when to negotiate and when to stand your ground and learn to distinguish reasons from excuses.

By developing your skills, you will feel more confident and you will become an inspiration to others.

Corporate Coach Training is an Institute of Leadership and Management (ILM) Recognised Training Provider as well as being CPD accredited.