Conflicts within professional teams are inevitable and can even be beneficial, but only if managed according to the correct principles. Conflicts can occur over misunderstandings, or clashes of personalities. Difficult conversations about consistent lateness, bullying, inappropriate humour or aggressive behaviour, can also be the cause of conflict. Some people do not handle conflict very well and can even mismanage conflict, which makes the situation worse.
The purpose of this training course is to help you interact with people in such a way as to improve productivity and create a good atmosphere. Conflict management is a way of defusing a situation early, before it has time to develop into a battle of wills. The solution is learn how to manage conflict situations logically, confidently and quickly.
This one-day Conflict Management training course is designed to teach you how to correctly handle conflict situations and difficult people. You will learn the correct language to use and how to deliver your message, with the right amount of assertiveness.
The training style is practical, interactive and keeps the delegates involved throughout the whole training. You will find the practical step-by-step methods so helpful, you will want to use them immediately on your return to work.
By attending this training, you will feel more confident when having difficult conversations and handling conflict situations.
This course has been approved by the ILM and is CPD accredited. Completion of this course will allow the delegate to apply for an ILM certificate, for a small additional charge.
This course is available as an open course, a live interactive online course, or in-house - which can be delivered face-to-face or online.