Essential Skills for Supervisors
Gain a comprehensive overview of essential supervisory ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies.
The transition from team member to team leader can be tough. Supervisors are key members of the management team and have the closest contact with the people who actually produce the work. It is therefore important that supervisors receive adequate support and training. Failure to ensure that they have the proper skills and knowledge to carry out their pivotal role can have a negative effect on the motivation and productivity of those whom they supervise. This session will enable you to become effective quickly and enables you to understand how your role fits into the organisation and the importance of communicating with, leading and motivating your team. It also explores the importance of monitoring absence, how to identify bullying in the workplace and managing discipline and grievances.
All delegates will receive an electronic certificate of attendance for their participation in the training.
Newly promoted supervisors/team leaders or those who wish to build on their present expertise in any of the subject areas covered.
This event will cover:
- How to be an effective Supervisor
- Communication skills including listening skills and questioning techniques
- How to motivate your team and delegate successfully
- How to spot bullying and promote a culture of dignity at work
- The basic principles of managing discipline and handling grievances
- Dealing with staff absences
Please call Acas on 0300 123 1150 or email firstname.lastname@example.org
For details visit www.acas.org.uk/gpsterms